Responsible Gaming
Gaming Should Be Entertainment
At Vegas Hero, we believe that casino gaming should be an enjoyable form of entertainment, not a way to earn money or solve financial problems. Playing should only ever be done with money you can afford to lose, and never as a substitute for employment or investment.
We are committed to promoting responsible gaming practices and supporting our players in maintaining a healthy relationship with online casino gaming.
Age Verification
You must be at least 18 years of age (or the legal age in your jurisdiction) to participate in online gambling. Vegas Hero takes age verification seriously and requires all players to confirm they meet this requirement upon registration.
If you are under the legal gambling age in your country, you are not permitted to create an account or place bets on our platform.
Warning Signs of Problem Gambling
If you recognise any of the following signs in your own behaviour, please seek help immediately:
- Spending more time or money on gambling than intended
- Chasing losses by continuing to gamble to recover money lost
- Gambling with money needed for essential expenses (rent, bills, food)
- Hiding gambling activity from family, friends, or partners
- Feeling anxious, irritable, or restless when unable to gamble
- Lying about the amount of time or money spent gambling
- Using gambling to escape problems, stress, or negative emotions
- Borrowing money to fund gambling activities
- Neglecting work, school, family, or social responsibilities due to gambling
- Attempting to reduce gambling but being unable to stop or cut back
Self-Help Tools & Features
Vegas Hero provides several tools to help you maintain control over your gambling:
- Deposit Limits: Set a maximum amount you can deposit within a specified timeframe (daily, weekly, or monthly)
- Loss Limits: Establish a cap on losses you are willing to accept during a set period
- Reality Checks: Receive regular pop-up reminders of how long you have been playing and how much you have wagered
- Session Time Limits: Set automatic session duration limits to prevent extended playing periods
- Self-Exclusion: Temporarily or permanently exclude yourself from accessing your account
To access these tools, please visit your account settings or contact our customer support team.
Support Organisations
If you are struggling with problem gambling, professional help is available. The following organisations provide free, confidential support:
United Kingdom
- GamCare: Free counselling and support for problem gamblers. www.gamcare.org.uk | Telephone: 0808 8020 133
- GamStop: The National Self-Exclusion Scheme for online gambling in Great Britain. www.gamstop.co.uk
- Gamblers Anonymous: Peer support meetings and telephone helpline available throughout the UK
Australia
- Gambling Help Online: Free online counselling and support. www.gamblinghelponline.org.au
Canada
- Responsible Gambling Council: Information and resources for problem gambling. www.responsiblegambling.org
United States
- National Council on Problem Gambling: Helpline and referral services. www.ncpgambling.org | National Problem Gambling Helpline: 1-800-522-4700
Germany
- Bundeszentrale für gesundheitliche Aufklärung (BZgA): Telephone counselling and support information
All support services listed above are confidential and free to access.
Need Help? Take Action Today
If you believe you have a problem with gambling, please reach out for help as soon as possible. Speaking to a counsellor or support service does not mean you have failed—it means you are taking positive steps to regain control.
Contact one of the organisations listed above, speak with a trusted friend or family member, or visit your GP for a referral to local support services.
Remember: Help is available, and recovery is possible.